When a customer leaves you a 1-2 star review, they are often attempting to get your attention or warn other customers of their bad experience. Either way, all negative reviews create excellent opportunities for customer service teams to explore issues and offer quick assistance to unhappy customers.
Reputation Studio helps customer service reps manage negative reviews more efficiently by auto-creating cases, prioritizing reviews based on urgency and enabling quick responses. Automating these processes not only saves teams massive amounts of time, but also ensures that customers are receiving the brand experience you strive for.
Increase your revenue by capitalizing on positive reviews and extending customer support to all review site touchpoints. When brands create a reputation for being customer centric and responsive, customers are more likely to have confidence in making a purchasing decision.