Tired of the cumbersome review management processes?
Automate your entire Online Reputation Management process using Workflows & Artificial Intelligence, so your brand can spend more time connecting with customers, and less time manually sorting through endless online reviews.
Reputation Studio is an Enterprise Online Review Management (ORM) platform that consolidates customer reviews into one dashboard, automates the routing of reviews to teams, posts responses in real-time, and applies Natural Language Processing (NLP) to provide actionable Sentiment analytics.
Online reviews are the primary influencer of purchase decisions made by consumers shopping on Amazon, Yotpo, and other eCommerce channels. Customer Experience teams spend countless hours manually logging into different sources, copy and pasting reviews into their CRM, and manually responding. Even if they have a tool aggregating their data, it can sometimes take days for the data to sync.
|Amazon Review Monitoring||✓||✓||✓|
|Amazon Review Response||✓||✓||✓|
|Amazon Parent Monitoring||✓||✓||✓|
|Yotpo, Turnto, PowerReviews||✓||✓|
|Amazon Automated UPC Matching||✓|
|Einstein.AI (2,000 Predictions)||✓|
|Einstein.AI Custom Models (2,000 Predictions)||✓|
|Sync Time||Daily||Hourly||10 Minutes|
Faster Review + Q&A Response
Groundbreaking User Interface delivers faster response times
Products, Locations, Apps,
and Company Reviews
We can do it all… all your reviews on one powerful platform.
With multiple review services and platforms throughout the digital landscape, it is increasingly difficult for enterprise brands to capitalize on every important consumer engagement opportunity. We make it easy for brands to connect with customers, extend customer support and improve relationships by organizing all online reviews into a single dashboard.
“We saved so much time on manual reporting!”
Alta Resources Case Study