Online reviews are the primary influencer of purchase decisions made by consumers shopping on Amazon, Yotpo, and other eCommerce channels. Customer Experience teams spend countless hours manually logging into different sources, copy and pasting reviews into their CRM, and manually responding. Even if they have a tool aggregating their data, it can sometimes take days for the data to sync.
Reputation Studio empowers omni-channel brands to optimize valuable resources by automating the entire review management process. Leverage Reputation Studio’s Sentiment AI to gain valuable insights from all of your product reviews. Use business intelligence to gain visibility into what products your customers love and understand, what products need to be improved, and why.