Park City, UT
Are you a brilliant engineer that is passionate about understanding customer needs and crafting solutions that win deals?
If so, this is the perfect opportunity for you!
Reputation Studio is the enterprise Online Reputation Management (ORM) platform that leverages Artificial Intelligence to empower brands to respond to online reviews and engage consumers in the moments that matter.
We are headquartered in Park City, Utah and have a enterprise global customer base. As a hyper-growth SaaS startup, we are on pace to become an innovative market leader within the Online Reputation Management space. We are constantly expanding our team and looking for hard-working and passionate new employees. New team members should be quick learners and eager to work in a small team environment.
Position Overview: As a Solutions Engineer you will report directly to the SVP of Global Sales.
Solutions Engineers must have a functional background in business application, documenting technical requirements, and sales. Responsible for identifying customer needs, potential hurdles, articulating impact driven solutions during the sales process and relaying requirements to the Onboarding Team. The focus of this position is to assist Account Executives in completing RFPs, conducting product demos, and to ultimately drive customer adoption through seamless sales/support hand-offs. As a member of the Sales organization, your focus is to deliver pre-sales support and solutions to the Reputation Studio sales funnel while serving as an advocate for market requirements. This involves resolving pre-sales technical customer inquiries via phone, email, and onsite visits. As a technical lieason to the Sales team you are responsible for identifying market gaps, presenting proposed solutions to the product team, and ensuring customer expectations are met during the Onboarding process. As a member of Reputation Studio’s front-line technical team you have the opportunity to drive new features and integrations while adding in the Revenue growth of the company.
Functional/Technical Knowledge & Skills: Excellent Communication skills required. Must have analytical, business application, and problem solving abilities.
Compensation based on experience.