Park City, UT 84060
Are you interested in being part of a dynamic and fast paced team supporting Enterprise Customers for Reputation Studio?
Well this is YOUR chance! At Reputation Studio, we deliver an Enterprise, AI driven online reputation management platform (ORM) built on Force.com. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.
The Reputation Studio Support Team is expanding to support our rapidly increasing customer base. The team partners with sales and development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of rapidly expanding innovative technology company and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.
Position Overview: On-boarding & Support Specialist must have a functional background in the software training and implementation. Reports to the COO. Responsible for providing excellence in training, setup, customer service support, track-incidence, case escalation, and case resolution. The focus of this position is to provide Training, On-boarding Support, and Customer Service on a functional level and to ultimately drive customer adoption. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Reputation Studio customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means.. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Reputation Studio employees on diverse customer situations and escalated issues. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.
Functional/Technical Knowledge & Skills: Excellent Customer Service Etiquette and Communication skills required. Must have analytical, business application, and problem solving abilities.
Compensation based on experience.